Terms of service

OVERVIEW
Welcome to MAMERAA SAREE! The terms "we", "us" and "our" refer to MAMERAA SAREE (operated under legal entity KINJAL NILESH ASODARIYA). MAMERAA SAREE operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). MAMERAA SAREE is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products in our online store. However, please note that colors, fabric sheen, or product appearance may slightly differ from how they appear on your screen due to monitor color calibration, device settings, and studio photography lighting.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. MAMERAA SAREE reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance and process payment or confirm Cash on Delivery verification. Please review your order carefully before submitting. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange solely in accordance with our Return and Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be clearly shown on your checkout and order confirmation receipt. All applicable taxes (including GST) and standard shipping charges are clearly communicated before final checkout.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

SECTION 5 - SHIPPING AND DELIVERY
All shipments are processed in accordance with our published Shipping Policy. While we make every effort to deliver within our estimated timeline of 4 to 7 business days across India, delivery schedules are subject to logistics operations, local conditions, and events beyond our direct control. Tracking details are provided upon dispatch.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brand names, product designs, imagery, text, graphics, logos, and layout arrangements, are the proprietary property of MAMERAA SAREE and its owner KINJAL NILESH ASODARIYA, protected by applicable copyright and intellectual property laws. Unauthorized reproduction, modification, distribution, or commercial use of our media and assets without express written consent is strictly prohibited.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties or conditions of any kind. Any use by you of optional tools offered through the site is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Hyperlinks on this site may direct you to third-party platforms that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites and assume no liability for third-party practices or policies.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
MAMERAA SAREE is powered by Shopify, which provides the e-commerce software infrastructure. However, all commercial transactions, product quality, order fulfillment, and after-sales support are directly handled and managed by MAMERAA SAREE.

SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding data collection, protection, and usage.

SECTION 11 - FEEDBACK AND REVIEWS
If you submit product reviews, feedback, suggestions, or comments, you agree that we may, at any time, edit, copy, publish, and distribute such reviews in any medium to assist other shoppers. You agree that your reviews and comments will not violate any right of any third party, contain defamatory material, or mislead consumers regarding product authenticity.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information if any information is found inaccurate, prior to order dispatch.

SECTION 13 - PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable local, state, national, or international regulations and laws; (d) to infringe upon or violate our intellectual property rights or the rights of others; (e) to submit false, fraudulent, or misleading information; (f) to upload or transmit viruses or any malicious code; (g) to scrape, collect, or track personal information of others; or (h) to interfere with or circumvent the security features of the store.

SECTION 14 - TERMINATION
These Terms of Service remain effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail to comply with any term, we may terminate access to our Services without prior notice.

SECTION 15 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, or error-free. To the extent permitted by applicable Indian law, all products and services delivered to you are provided "as is" and "as available" for your use, without any representation or warranties of any kind, either express or implied, except as expressly stated in our store policies. In no case shall MAMERAA SAREE, KINJAL NILESH ASODARIYA, or our representatives be liable for any indirect, incidental, or consequential damages arising from your use of the website or purchased products beyond the purchase price of the item.

SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless MAMERAA SAREE, its proprietor KINJAL NILESH ASODARIYA, employees, logistics partners, and service providers from any third-party claim or demand arising out of your breach of these Terms of Service or violation of applicable laws.

SECTION 17 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed without affecting the validity and enforceability of remaining provisions.

SECTION 18 - GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you goods or services shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts located in Surat, Gujarat, India.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be directed to our customer support team:

Trade Name: MAMERAA SAREE
Legal Entity Name: KINJAL NILESH ASODARIYA
GSTIN: 24DURPA2143C1Z4
Registered Business Address: First Floor, 167, Ishwar Nagar Society, Puna to Bombay Market Road, Punagam, Surat, Gujarat - 395010, India
Email: info@mameraa.in
Phone / WhatsApp: +91 9426009997
Instagram: @mameraa.in
Support Hours: Monday to Saturday | 09:00 AM – 06:00 PM IST (Closed on Sundays & National Holidays)