Payment Policy
Payment Policy
Effective Date: 01/01/2024
Last Updated: 09/08/2026
At Mameraa, we aim to provide customers with a secure and convenient payment experience. This Payment Policy explains how payments are processed when you purchase products from mameraa.in.
1. Payment Currency
All product prices and applicable charges on Mameraa are displayed in Indian Rupees (INR) unless otherwise stated.
2. Available Payment Methods
Mameraa may provide payment options through authorized payment service providers.
Depending on availability, customers may be able to pay using methods such as:
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Credit cards
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Debit cards
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UPI
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Net banking
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Other payment methods displayed at checkout
The payment methods available to a customer may vary depending on the payment provider and order.
3. Payment Processing
When you place an order, your payment may be processed by an authorized third-party payment service provider.
The payment provider may verify and authorize the transaction before the order is confirmed.
A successful payment does not necessarily guarantee product availability until the order has been accepted and confirmed by Mameraa.
4. Payment Confirmation
After a successful order, customers may receive an order confirmation through the email address or mobile number provided during checkout.
If payment has been deducted but an order confirmation has not been received, please contact us with the relevant transaction or order details.
5. Failed or Declined Payments
A payment may fail or be declined because of reasons including:
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Incorrect payment information
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Insufficient funds
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Bank restrictions
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Payment provider issues
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Network or technical problems
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Security or verification checks
If your payment fails, please verify the payment information or try another available payment method.
6. Amount Debited but Order Not Confirmed
If money has been deducted from your bank account or payment account but your order was not successfully confirmed, please contact us at:
Please provide the relevant transaction details so that we can verify the payment status with our payment service provider.
If the payment was successfully received but the order cannot be fulfilled, an applicable refund will be processed.
7. Refunds
Approved refunds are generally processed within 7 business days after the refund has been authorized.
Refunds are normally issued to the original payment method used for the order.
The time required for the refunded amount to appear in your bank account or payment account may vary depending on your bank or payment service provider.
For complete information regarding returns and refunds, please refer to our Refund & Return Policy.
8. Order Cancellation and Refunds
If an order is successfully cancelled before shipment and payment has already been received, the applicable refund will be initiated according to our Cancellation Policy.
If an order has already been shipped, cancellation may no longer be possible. Eligible products may instead be returned after delivery according to our Refund & Return Policy.
9. Pricing and Taxes
Product prices displayed on the website are subject to change without prior notice.
We make reasonable efforts to ensure that pricing and product information displayed on our website is accurate.
Applicable taxes and other charges, where applicable, will be displayed during the purchasing process.
If an obvious pricing or listing error occurs, Mameraa may review the order before fulfillment and contact the customer where necessary.
10. Payment Security
Mameraa uses HTTPS/SSL technology to help protect information transmitted through our website.
Where payment is processed by a third-party payment provider, payment information is handled according to the provider's security practices and privacy policy.
Mameraa does not intentionally store complete credit card or debit card credentials on its own servers when such information is processed directly by a third-party payment provider.
11. Unauthorized Transactions
If you believe that an unauthorized transaction has been made using your payment method, please contact your bank or payment provider immediately and inform Mameraa at:
We may request relevant order or transaction information to investigate the matter.
12. Contact Us
For questions regarding payments, transactions, refunds, or payment-related issues, please contact:
Mameraa
6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India
Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997
Customer Support Hours:
Monday – Saturday: 09:00 AM – 05:00 PM IST
Contact Page: mameraa.in/pages/contact-us
Mameraa
Premium Saree Brand from Surat, Gujarat, India