Cancellation Policy

Effective Date: 01/01/2024
Last Updated: 09/08/2026

At Mameraa, we understand that customers may sometimes need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.

1. Cancellation Before Shipment

Customers may request cancellation of an order before the order has been shipped.

To request cancellation, contact us as soon as possible:

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

Please provide your:

Order number
Full name
Registered mobile number
Reason for cancellation, if applicable

We will review the order status and confirm whether cancellation is possible.

2. Orders Already Shipped

Once an order has been shipped, cancellation may no longer be possible because the shipment has entered the delivery process.

If cancellation is not possible after shipment, the customer may follow the applicable 7-day Return & Refund Policy after receiving the product, subject to return eligibility requirements.

3. Refund for Cancelled Orders

If an order is successfully cancelled after payment has been received, the applicable refund will be initiated after cancellation is confirmed.

Refunds will generally be processed within 7 business days.

The refunded amount will normally be credited to the original payment method.

The time taken for the refund to appear in the customer's bank account or payment account may vary depending on the payment provider or bank.

4. Cancellation Due to Product Unavailability

In rare circumstances, an order may need to be cancelled because a product becomes unavailable or cannot be fulfilled.

If payment has already been received, Mameraa will process an applicable refund.

The customer will be informed through the contact details provided with the order.

5. Cancellation Due to Incorrect Product or Pricing Information

If an obvious error is identified in a product listing, price, product information, or availability after an order is placed, Mameraa may contact the customer to clarify the order.

Where an order cannot reasonably be fulfilled due to such an error, Mameraa may cancel the order and provide an applicable refund for any payment already received.

6. Fraudulent or Suspicious Orders

Mameraa may cancel or hold an order where there are reasonable concerns regarding:

Fraudulent activity
Unauthorized payment
Incorrect customer information
Repeated suspicious transactions
Abuse of promotional offers
Other activity that may pose a risk to customers or the business

Where payment has already been received for a cancelled order, the applicable refund will be processed after verification.

7. Customer's Responsibility

Customers should carefully verify the following information before completing an order:

Product
Quantity
Size or variant, where applicable
Shipping address
Mobile number
Email address
Billing information

Once an order has entered processing or shipping, changes may not be possible.

8. Return After Delivery

If an order can no longer be cancelled because it has already been shipped or delivered, eligible products may be returned within 7 days of delivery, subject to the conditions in our Refund & Return Policy.

Mameraa provides free return pickup for eligible returns.

9. Contact Us

For cancellation requests or questions regarding an order, please contact:

Mameraa
6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

Customer Support Hours:
Monday – Saturday: 09:00 AM – 05:00 PM

Contact Page: mameraa.in/pages/contact-us

Mameraa
Premium Saree Brand from Surat, Gujarat, India