• Cancellation Policy

Cancellation Policy

At Mameraa, we aim to process and dispatch orders as swiftly as possible so you receive your products without delay. We understand that plans can change, and we have outlined our cancellation terms below to ensure a smooth and transparent experience.

1. Order Cancellation Window

  • Before Dispatch / Shipping:

    • You can cancel your order at any time before it has been dispatched from our warehouse facility.

    • Since our handling time is 1 to 2 business days, we recommend submitting your cancellation request within 6 to 12 hours of placing the order, or before our daily cut-off time of 02:00 PM IST.

  • After Dispatch / In Transit:

    • Once an order has been handed over to the courier partner and a tracking number has been generated, it cannot be canceled directly.

    • If the order has already shipped, you may simply refuse delivery when the courier executive attempts delivery, or refer to our standard Return & Refund Policy once the parcel arrives.

2. How to Request an Order Cancellation

To cancel an order before dispatch, reach out to our customer support team immediately through any of the following channels:

  • WhatsApp / Phone: Send your cancellation request with your Order ID to +91 9426009997.

  • Email: Send an email with the subject line "Cancellation Request - [Your Order ID]" to info@mameraa.in.

Please include your registered name, phone number, and Order ID so our support team can locate and stop the shipment quickly.

3. Refund Policy for Canceled Orders

  • Prepaid Orders (Cards, Net Banking, UPI via Razorpay):

    • If you cancel a prepaid order before dispatch, a 100% full refund will be initiated immediately.

    • The refund will be credited back to your original payment method within 3 to 5 business days, depending on your bank’s processing cycle.

    • There are no cancellation fees or hidden deductions on orders canceled before dispatch.

  • Cash on Delivery (COD) Orders:

    • If a COD order is canceled before dispatch, the order status will be updated to "Canceled" and no payment will be required.

4. Cancellation by Mameraa (Store Right of Cancellation)

In rare circumstances, Mameraa reserves the right to cancel or refuse an order. Reasons may include:

  • Unavailability of the product / inventory stock errors.

  • Identification of pricing errors, technical glitches, or inaccurate product descriptions.

  • Fraudulent transactions or failed risk assessment flags flagged by our payment gateway (Razorpay).

  • Incomplete or unverifiable shipping address/phone number during COD verification.

  • Non-serviceable delivery pin codes.

In such cases, our team will notify you via email or WhatsApp, and any prepaid payment received will be refunded in full (100%) to the original source of payment within 3 to 5 business days.

5. Contact Customer Support

For cancellation requests or queries regarding your order status, please contact us:

  • Store Name: Mameraa

  • Email: info@mameraa.in

  • Phone / WhatsApp: +91 9426009997

  • Support Timings: Monday to Saturday | 09:00 AM – 05:00 PM IST

  • Address: 6009-6010, Avadh Textile Market, Opp. New Bombay Market, Sahara Darwaja Road, Surat, Gujarat - 395010, India