Cancellation Policy

CANCELLATION POLICY

Last Updated: September 27, 2026

At MAMERAA SAREE (operated under legal entity KINJAL NILESH ASODARIYA), we strive to process and dispatch your orders as efficiently as possible. We understand that circumstances may arise where you need to cancel an order. Please review our straightforward cancellation guidelines below.

1. CANCELLATION BEFORE DISPATCH
- Time Window: Orders can be cancelled free of charge at any time before the package is handed over to our courier partner (within our 1 to 2 business days handling and dispatch window).
- How to Cancel: To request a cancellation, please contact our customer support team immediately via email at info@mameraa.in or via WhatsApp/Phone at +91 9426009997 with your Order ID and cancellation request.
- Refund for Pre-Dispatch Cancellations: If a prepaid order is cancelled prior to shipment dispatch, 100% of the invoice amount will be refunded directly to your original payment method (Bank Card, Net Banking, or UPI) within 7 business days of the cancellation request.

2. CANCELLATION AFTER DISPATCH
- Once an order has been assigned a courier tracking number (AWB) and handed over to the logistics carrier, it cannot be cancelled or intercepted in transit.
- If your parcel is already in transit and you still wish to cancel, please refuse to accept the delivery when the courier partner attempts doorstep handover.
- Once the package is returned back to our Surat facility and verified by our logistics team, we will process your full refund in accordance with our standard 7-day refund timeline.

3. CASH ON DELIVERY (COD) ORDER CANCELLATIONS
- If you have placed a Cash on Delivery order and wish to cancel it, please notify us before dispatch so we can cancel the order manifest without impacting your customer account standing.
- If a COD order has already been dispatched, you may politely inform the delivery executive at your doorstep that you wish to decline the delivery.

4. CANCELLATION BY MAMERAA SAREE
Under rare and unforeseen circumstances, MAMERAA SAREE reserves the right to cancel an order due to:
- Unavailability of stock or unexpected fabric quality check failure prior to packaging.
- Inaccurate delivery address, unserviceable destination pincode, or incorrect contact details provided during checkout.
- Potential fraudulent payment flags, unauthorized card transactions, or unverified Cash on Delivery orders.

In the event of an internal cancellation by our team, you will be notified immediately via email or phone, and any prepaid amount will be refunded in full within 7 business days.

5. CUSTOMER SUPPORT FOR CANCELLATIONS
For quick assistance regarding order status or cancellation requests, please contact our support desk:

Trade Name: MAMERAA SAREE
Legal Entity Name: KINJAL NILESH ASODARIYA
GSTIN: 24DURPA2143C1Z4
Registered Address: First Floor, 167, Ishwar Nagar Society, Puna to Bombay Market Road, Punagam, Surat, Gujarat - 395010, India
Email: info@mameraa.in
Phone / WhatsApp: +91 9426009997
Support Hours: Monday to Saturday | 09:00 AM – 06:00 PM IST (Closed on Sundays & National Holidays)