• Refund policy

Refund policy

Effective Date: 01/01/2024

At Mameraa, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a 7-day free return and refund policy under the following terms:

1. Eligibility for Return and Refund

To be eligible for a return and refund, the following conditions must be met:

  • Timeframe: The return request must be raised within 7 days of receiving your order.

  • Product Condition: Items must be in their original condition, unused, unwashed, and with all original tags, accessories, and packaging intact.

  • Mandatory Unboxing Video: To ensure transparency and process your claim efficiently, we strictly require a clear, uncut, 360-degree unboxing video of the package. Without this video, we will not be able to process return or exchange requests for missing, damaged, or defective items.

2. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact our customer service team immediately via email at info@mameraa.in or call us at +91 9426009997.

  2. Provide your Order Number, the reason for the return, the unboxing video, and clear photos of the product.

  3. Once our team reviews and approves your request, we will provide you with a return shipping label and further instructions on how to return the package.

3. Return Shipping

  • Free Returns: We are happy to offer free return shipping for all eligible returns within the 7-day window. There are no return shipping charges or restocking fees for our customers.

  • Please use the return shipping label provided by our support team to send the item back to us securely.

4. Processing Time & Refunds

Once we receive your returned item at our warehouse, our quality check team will inspect it and notify you of the approval or rejection of your refund.

  • Prepaid Orders: Approved refunds will be processed within 3 to 7 business days, and the funds will be automatically credited back to your original payment method (Credit Card, UPI, Net Banking, etc.).

  • Cash on Delivery (COD) Orders: For COD orders, our team will contact you to securely collect your Bank Account or UPI details. The refund will be transferred to your provided account within 3 to 7 business days after the return is approved.

5. Non-Refundable Items

Certain items cannot be returned or refunded, including:

  • Personalized or custom-made products.

  • Items marked as "Final Sale" or "Clearance."

  • Products that have been used, washed, or altered from their original condition.

6. Exchanges

If you wish to exchange an item (e.g., for a different size or color), please follow the same return process mentioned above. Once your return is approved and processed, you can place a new order for the desired item on our website.

7. Contact Us

For any questions or further assistance regarding our return and refund policy, please reach out to us:

  • Email: info@mameraa.in

  • Phone: +91 9426009997 (Monday - Saturday: 09:00 AM – 05:00 PM)

  • Address: 6009-6010, Avadh Textile Market, Opp. New Bombay Market, Sahara Darwaja Road, Surat, Gujarat - 395010, India

Thank you for shopping with Mameraa!