Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with all original tags attached, unstitched blouse piece intact (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase (Order ID).

To start a return, you can contact us at info@mameraa.in or via WhatsApp/Phone at +91 9426009997. Please note that returns will need to be sent to the following address:

MAMERAA SAREE
First Floor, 167, Ishwar Nagar Society,
Puna to Bombay Market Road, Punagam,
Surat, Gujarat - 395010, India

If your return is accepted, we’ll arrange a reverse pickup or send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@mameraa.in or +91 9426009997.

Damages and Issues
Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In cases of damaged, defective, or incorrect items, MAMERAA SAREE bears 100% of the return shipping costs.

Non-Returnable Items
Items that show visible signs of wear, washed fabric, cut or altered blouse pieces, or missing tags cannot be accepted for return. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. For Cash on Delivery (COD) orders, our support team will contact you to securely collect your bank account (Account Number & IFSC) or UPI details to transfer your refund. 

If more than 7 business days have passed since we’ve approved your return, please contact us at info@mameraa.in or call us at +91 9426009997.