• Privacy policy

Privacy policy

Mameraa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

  • 1.1 Personal Information: When you make a purchase or register an account with us, we collect personal information such as your name, email address, phone number, and shipping address. (Note: All payment transactions are securely processed through our trusted payment gateway, Razorpay. We do not store your sensitive credit/debit card details or UPI PINs on our servers).

  • 1.2 Non-Personal Information: We also collect non-personal information about your visit to our website, such as your IP address, browser type, operating system, and browsing habits.

  • 1.3 Cookies: We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies help us provide and improve our services.

2. How We Use Your Information

  • 2.1 To Process Transactions: We use your personal information to process and fulfill your orders, including sending you emails or SMS to confirm your order status and shipping details.

  • 2.2 To Improve Our Services: Non-personal information is used to analyze website traffic, understand customer preferences, and improve our website and services.

  • 2.3 To Communicate With You: We use your contact information to respond to your inquiries, provide customer support, and send you updates about our services and promotional offers.

  • 2.4 For Legal Compliance: We may use your information to comply with legal obligations, prevent fraud, and enforce our terms and conditions.

3. How We Share Your Information

  • 3.1 With Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and shipping (e.g., DTDC).

  • 3.2 For Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

  • 3.3 With Your Consent: We may share your information with third parties if you give us your explicit consent to do so.

  • 3.4 For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to protect your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.

5. Your Choices

  • 5.1 Access and Update: You can access and update your personal information at any time by logging into your account on our website.

  • 5.2 Opt-Out: You can opt out of receiving promotional emails from us by following the "unsubscribe" link at the bottom of our emails. However, you will continue to receive necessary transaction-related emails (like order confirmations).

  • 5.3 Cookies: You can manage cookies through your browser settings. However, disabling cookies may affect the functionality and user experience of our website.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after the changes become effective constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: info@mameraa.in

  • Phone: +91 9426009997 (Monday - Saturday: 09:00 AM – 05:00 PM)

  • Business Address: 6009-6010, Avadh Textile Market, Opp. New Bombay Market, Sahara Darwaja Road, Surat, Gujarat - 395010, India

Thank you for trusting Mameraa with your personal information. We value your privacy and are committed to protecting it.