• Shipping policy

Shipping policy

At Mameraa, we are committed to providing you with a seamless and efficient shopping experience. We work with reliable and reputable shipping partners to ensure the safe and timely delivery of your orders right to your doorstep.

1. Delivery Timeframe

  • Standard Delivery: Our standard delivery time for orders is typically 4 to 7 days from the date of order confirmation.

  • Please note that delivery times may vary slightly depending on your location, product availability, public holidays, and other external factors. We will provide you with an estimated delivery date during the checkout process.

2. Shipping Charges

  • Free Shipping: We are delighted to offer Free Shipping on all orders across India, with no minimum purchase required.

3. Order Tracking

To keep you informed about the status of your order, we provide real-time order tracking facilities.

  • Once your order is dispatched from our warehouse, you will receive an email and SMS containing your tracking number (AWB) and a link to monitor the progress of your delivery.

4. Delivery Address Requirements

  • Please ensure that you provide accurate and complete delivery information at checkout, including your full address, PIN code, and an active contact number.

  • Mameraa will not be held responsible for delayed or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

5. Delivery Confirmation

Once your order is successfully delivered to the provided address, you will receive a delivery confirmation notification via email and SMS.

6. Shipping Restrictions

Currently, we offer shipping services strictly within the boundaries of India. We do not process international orders or ship to addresses outside of India at this time.

7. Lost or Delayed Shipments

While we strive for perfect deliveries, transit issues can occasionally happen. In the rare event of a significantly delayed or lost shipment, please contact our customer support team immediately. We will promptly investigate the issue with our shipping partners and ensure it is resolved to your satisfaction.

8. Returns Due to Non-Delivery

If your order cannot be delivered due to incorrect delivery information, customer unavailability, or refusal to accept the package, the item will be returned to us. In such cases, our standard Return & Refund Policy will apply.

9. Contact Us

If you have any questions or concerns regarding our shipping policy or the status of your order, please do not hesitate to contact us:

  • Email: info@mameraa.in

  • Phone: +91 9426009997 (Monday - Saturday: 09:00 AM – 05:00 PM)

  • Address: 6009-6010, Avadh Textile Market, Opp. New Bombay Market, Sahara Darwaja Road, Surat, Gujarat - 395010, India

Thank you for choosing Mameraa for your online shopping. We look forward to serving you with top-notch service and convenience.