Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS (FAQ)
Last Updated: September 27, 2026
Welcome to the MAMERAA SAREE Help Center. Here you will find answers to the most common questions regarding our sarees, order processing, delivery timelines, payment options, and returns.
1. GENERAL & PRODUCT INQUIRIES
Q: Are all sarees sold on Mameraa authentic?
A: Yes, 100%. Operating directly from the textile capital Surat, every saree in our catalog is crafted from authentic fabrics and undergoes strict manual quality inspection before packaging.
Q: Does the saree include a blouse piece?
A: Most of our sarees come with an unstitched 0.8-meter blouse piece attached to the running fabric. Specific blouse details and fabric composition are clearly stated on each individual product page.
Q: Will the saree color look identical to the pictures?
A: We take all product photos under balanced studio lighting to capture authentic colors and zari sheen. However, slight variations may occasionally be perceived due to differing screen resolutions and display calibrations on smartphones or monitors.
Q: How should I care for my saree?
A: We strongly recommend dry cleaning for all silk, art silk, embroidered, and designer sarees to maintain fabric longevity and border work.
2. SHIPPING & DELIVERY
Q: What are your shipping charges?
A: Standard shipping is 100% FREE on all orders across India. There are no hidden fees or extra delivery charges added at checkout.
Q: What is your order cut-off and processing time?
A: Our daily cut-off time is 02:00 PM IST (Monday to Saturday). Orders placed before 02:00 PM IST begin processing the same business day. Our order handling and packaging time is 1 to 2 business days.
Q: How long will delivery take?
A: Estimated transit time is 3 to 5 business days depending on your delivery pin code. Nationwide, the total delivery time is 4 to 7 business days.
Q: How do I track my order?
A: Once dispatched, you will receive an automated email and SMS containing your courier partner details and active AWB tracking link. You can also monitor tracking directly via our website's Shipment Tracking page.
3. PAYMENTS & BILLING
Q: Which payment methods are accepted?
A: We accept all major Indian payment methods:
- UPI (Google Pay, PhonePe, Paytm, BHIM, Cred)
- Credit and Debit Cards (Visa, MasterCard, RuPay, Maestro)
- Net Banking across 50+ banks
- Mobile Wallets
- Cash on Delivery (COD) on eligible pin codes
Q: Are product prices inclusive of GST?
A: Yes, all published prices include applicable Goods and Services Tax (GST). A valid tax invoice is included inside every delivered parcel and sent to your email.
Q: What if money was deducted from my account but the order failed?
A: Unsuccessful transaction amounts remain in a secure interbank pool and are automatically reversed by your bank within 3 to 5 business days. You can also share your transaction reference ID with info@mameraa.in for rapid verification.
4. RETURNS & REFUNDS
Q: What is your return window?
A: We provide a transparent 7-day return policy. You have 7 calendar days from the date of physical delivery to request a return.
Q: What is the return eligibility criteria?
A: The saree must be unused, unwashed, odor-free, with all original tags intact, and in its original packaging. The attached unstitched blouse piece must not be cut or altered.
Q: Who pays for the return shipping?
A: If the item arrived damaged, defective, or incorrect, MAMERAA SAREE covers 100% of return shipping costs. In cases of customer exchange or preference, reverse pickup is scheduled seamlessly without restocking penalties.
Q: How long does a refund take?
A: Once the returned parcel reaches our Surat facility and passes inspection (within 1 to 2 business days), your refund is credited within 7 business days back to your original payment method. For Cash on Delivery orders, refunds are transferred via direct Bank Transfer (NEFT/IMPS) or verified UPI.
5. ORDER CANCELLATIONS
Q: Can I cancel my order?
A: Yes, orders can be cancelled free of charge at any time before dispatch (within the 1 to 2 business days handling window) by contacting customer support. Once dispatched and handed over to the courier, the package cannot be cancelled in transit and should be refused upon delivery.
6. CUSTOMER SUPPORT & BUSINESS CONTACT
Q: How can I reach customer support?
A: Our team is available Monday to Saturday | 09:00 AM – 06:00 PM IST:
- Phone / WhatsApp: +91 9426009997
- Email: info@mameraa.in
- Official Instagram: @mameraa.in
Business Identification:
- Trade Name: MAMERAA SAREE
- Legal Entity: KINJAL NILESH ASODARIYA
- GSTIN: 24DURPA2143C1Z4
- Registered Address: First Floor, 167, Ishwar Nagar Society, Puna to Bombay Market Road, Punagam, Surat, Gujarat - 395010, India
