Shipping Policy

Effective Date: 01/01/2024
Last Updated: 09/08/2026

At Mameraa, we aim to provide a reliable and transparent delivery experience for customers across India. This Shipping Policy explains our order processing, shipping charges, delivery timelines, and tracking process.

1. Shipping Destination

Mameraa currently offers shipping to destinations across India, subject to courier serviceability.

All orders are processed and shipped from our business location in:

6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India

2. Shipping Charges

Free Shipping Across India

Mameraa currently provides FREE SHIPPING on eligible orders across India.

Customers will not be charged a separate standard shipping fee at checkout for eligible deliveries.

If any exceptional delivery charge applies to a specific location or service, it will be clearly communicated before the order is placed.

3. Order Cut-Off Time

Our standard order processing cut-off time is:

2:00 PM IST (India Standard Time)

Orders placed before 2:00 PM

Orders placed before the daily cut-off time on a business day are generally processed on the same business day.

Orders placed after 2:00 PM

Orders placed after 2:00 PM are generally processed on the next business day.

4. Handling & Processing Time

Our standard handling time is:

Minimum: 0 business days
Maximum: 1 business day

Orders are normally processed Monday through Saturday, excluding applicable public holidays or business closures.

5. Delivery Time

After processing, the standard estimated transit time is:

4–6 business days

The overall estimated delivery time from order processing to delivery is generally:

4–7 business days

Delivery times may vary depending on the customer's location, courier availability, weather conditions, transportation disruptions, public holidays, and other circumstances beyond our reasonable control.

6. Delivery Estimates

The delivery timeframe shown on the website is an estimated timeframe and not a guaranteed delivery date.

Remote locations, difficult-to-service areas, or locations affected by temporary courier restrictions may require additional time.

If there is a significant delay affecting your order, we will make reasonable efforts to provide an update.

7. Order Tracking

After your order has been shipped, tracking information may be provided through the contact details associated with your order.

Depending on the courier service, tracking updates may be sent through email, SMS, WhatsApp, or another available communication method.

Customers can use the provided tracking information to monitor shipment progress.

8. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their delivery procedures and the destination.

To help avoid delivery delays, customers should provide:

Complete delivery address
Correct PIN code
Valid mobile number
Any other information required for successful delivery

If delivery cannot be completed because of an incorrect or incomplete address, customer unavailability, or repeated failed delivery attempts, the shipment may be returned to Mameraa.

9. Undeliverable or Returned Shipments

If a shipment is returned because it cannot be delivered, Mameraa will review the circumstances and contact the customer where appropriate.

If reshipment is possible, updated delivery information may be requested.

Any refund or reshipment will be handled according to the applicable order and refund/return terms.

10. Delays Beyond Our Control

Delivery may occasionally be delayed because of circumstances beyond Mameraa's reasonable control, including:

Severe weather
Natural disasters
Transportation disruptions
Strikes or service interruptions
Public holidays
Courier network delays
Remote-area delivery restrictions
Government or regulatory restrictions

Such delays do not automatically qualify as a failed delivery.

11. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If an incorrect or incomplete address is provided, customers should contact us as soon as possible.

Once an order has been shipped, changing the delivery address may not always be possible.

12. Contact Us

For shipping, delivery, or order-related questions, please contact:

Mameraa
6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

Customer Support Hours:
Monday – Saturday: 09:00 AM – 05:00 PM

Contact Page: mameraa.in/pages/contact-us

Shipping Summary

Shipping Information	Details
Shipping Country	India
Shipping Cost	Free Shipping
Order Cut-Off	2:00 PM IST
Handling Time	0–1 business day
Handling Days	Monday–Saturday
Transit Time	4–6 business days
Estimated Total Delivery	4–7 business days
Shipping Origin	Surat, Gujarat, India

Mameraa
Premium Saree Brand from Surat, Gujarat, India