• Shipping Policy

Shipping Policy

At Mameraa, we are committed to delivering your orders accurately, in good condition, and always on time. We ensure complete transparency regarding our fulfillment and delivery schedules.

1. Delivery Timeframes & Order Processing

To maintain clarity and align with our Google Merchant Center standards, our delivery timeframe is divided into Handling Time and Transit Time:

  • Daily Order Cut-off Time: 02:00 PM (IST) – Indian Standard Time.

    • Orders placed before 02:00 PM IST begin processing on the same business day.

    • Orders placed after 02:00 PM IST will be processed on the next business day.

  • Handling / Dispatch Time: 1 to 2 business days (Monday to Saturday). During this period, quality checks, packaging, and parcel handover to our logistics partners are completed.

  • Transit / Shipping Time: 3 to 5 business days (Monday to Saturday), depending on the destination pin code across India.

  • Total Estimated Delivery Time: Typically 4 to 7 business days.

2. Shipping Costs & Charges

  • Free Standard Shipping: We offer ₹0 (Free) Shipping on all orders (Prepaid and Cash on Delivery) across all serviceable pin codes in India.

  • Hidden Fees: There are no additional handling fees, packaging charges, or hidden taxes at checkout.

3. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email and SMS containing your tracking number and logistics partner details.

  • You can track the progress of your shipment via our Shipment Tracking page on our website using your Tracking ID or Order Number.

4. Courier Partners & Service Areas

  • We deliver across India through reliable courier partners including Blue Dart, Delhivery, DTDC, Xpressbees, and India Post.

  • In rare cases of remote pin codes, regional holidays, or severe weather conditions, minor transit delays may occur.

5. Damaged, Lost, or Delayed Shipments

  • Damaged in Transit: If you receive a package that looks visibly damaged or tampered with, please take photos/videos and refuse the delivery, or notify us within 24 hours of receipt at info@mameraa.in.

  • Delayed / Lost Parcels: If your package exceeds the expected delivery window of 7 business days, please contact our support team immediately so we can escalate the issue with the carrier.

6. Customer Support & Business Details

For any delivery queries or assistance with your orders, please reach out to us:

  • Store Name: Mameraa

  • Email: info@mameraa.in

  • Phone / WhatsApp: +91 9426009997

  • Operating Hours: Monday to Saturday | 09:00 AM – 05:00 PM IST

  • Physical Address: 6009-6010, Avadh Textile Market, Opp. New Bombay Market, Sahara Darwaja Road, Surat, Gujarat - 395010, India