Frequently Asked Questions (FAQs)

Welcome to the Mameraa Help Center. Here you will find answers to the most common questions regarding placing orders, payments, shipping, returns, and cancellations.

1. General & Account

Q: What is Mameraa?

A: Mameraa is an Indian ethnic and fashion brand offering carefully curated collections delivered directly across India.

Q: Do I need an account to place an order?

A: No, creating an account is optional. You can easily complete your purchase as a guest. However, creating an account helps you view order history and track shipments faster.

Q: How can I contact customer support?

A: You can reach our support team via:

Email: info@mameraa.in
Phone / WhatsApp: +91 9426009997
Working Hours: Monday to Saturday | 09:00 AM – 05:00 PM IST

2. Orders & Tracking

Q: How do I know if my order is confirmed?

A: As soon as you place an order, an automated confirmation containing your Order ID and item details is sent to your registered email address and mobile number via SMS/WhatsApp.

Q: How can I track my shipment?

A: Once your order is dispatched, you will receive a tracking link with courier partner details. You can also track your shipment in real time on our Shipment Tracking page using your Tracking Number or Order ID.

3. Shipping & Delivery

Q: Are there any delivery charges?

A: No, we offer ₹0 (Free) Standard Shipping on all prepaid and Cash on Delivery orders across all serviceable pin codes in India.

Q: How long does delivery take?

Handling / Dispatch Time: 1 to 2 business days (Monday to Saturday).
Transit Time: 3 to 5 business days (Monday to Saturday) depending on your destination city/state.
Total Delivery Time: Typically 4 to 7 business days across India.

Q: What is the daily order cut-off time?

A: Our order cut-off time is 02:00 PM IST. Orders placed prior to 02:00 PM IST begin processing on the same business day, while orders received afterward begin processing on the next business day.

4. Payments & Billing

Q: Which payment methods are accepted?

A: We provide completely secure payment options powered by Razorpay and Cash on Delivery:

UPI: Google Pay, PhonePe, Paytm, BHIM, etc.
Cards: Visa, MasterCard, RuPay, Maestro, and American Express.
Net Banking: Supported across major Indian banks.
Cash on Delivery (COD): Available for serviceable delivery locations.

Q: Are there any hidden fees or extra taxes?

A: No. All prices displayed on our website include applicable GST. The price shown at final checkout is the exact amount payable.

Q: Is it safe to pay online on Mameraa?

A: Yes. All payments are processed through Razorpay using industry-standard 256-bit SSL encryption and PCI-DSS Level 1 compliance. We do not view or store your sensitive card numbers, CVV, passwords, or UPI PINs.

5. Cancellations & Order Modifications

Q: Can I cancel my order?

A: Yes, orders can be canceled before they are dispatched from our warehouse facility. Please notify us via WhatsApp (+91 9426009997) or email (info@mameraa.in) within 6 to 12 hours of placing the order.

Q: Can I cancel an order after dispatch?

A: Once handed over to the courier partner, an order cannot be canceled mid-transit. You can refuse delivery when the parcel arrives, or accept it and initiate a standard return within 7 days.

Q: When will I receive a refund for a canceled order?

A: If a prepaid order is canceled prior to dispatch, a 100% refund is issued to your original payment method within 3 to 5 business days.

6. Returns, Exchanges & Refunds

Q: What is your return window?

A: You may request a return within 7 days from the date your order is delivered by the courier partner.

Q: What condition must the item be in to qualify for a return?

A: The item must be unwashed, unworn, unused, unstitched (if applicable), and in its original condition with all brand tags, packaging, folded pleats, and included accessories intact.

Q: How do I initiate a return?

A: Email us at info@mameraa.in or message us on WhatsApp at +91 9426009997 with your Order ID, reason for return, and photographs of the product.

Q: How will I receive my refund?

Prepaid Orders: Refunded directly to the original bank account, card, or UPI wallet within 5 to 7 business days after the returned product passes quality inspection.
COD Orders: Refunded via direct Bank Transfer (NEFT/IMPS) or UPI within 3 to 5 business days of receiving your verified bank/UPI details.

7. Support & Business Location

Store Name: Mameraa
Customer Care Email: info@mameraa.in
Helpline / WhatsApp: +91 9426009997
Physical Address: 6009-6010, Avadh Textile Market, Opp. New Bombay Market, Sahara Darwaja Road, Surat, Gujarat - 395010, India