Privacy Policy

Effective Date: 01/01/2024
Last Updated: 09/08/2026

At Mameraa, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use mameraa.in, place an order, create an account, or contact us.

1. Business Information

Business Name: Mameraa
Legal Entity: Sole Proprietorship
Owner: Kinjal Nilesh Asodariya
GSTIN: 24DURPA2143C1Z4

Business Address:
6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India

Email: info@mameraa.in
Customer Support: +91 9426009997

Customer Support Hours:
Monday – Saturday: 09:00 AM – 05:00 PM

2. Information We Collect

When you use our website or services, we may collect information that you voluntarily provide, including:

Full name
Email address
Mobile number
Billing address
Shipping address
Order details
Account information
Information provided when contacting customer support
Information provided when requesting a return, refund, or exchange

We may also automatically collect certain technical information when you browse our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Website usage information
Date and time of visits
Referring website or page

3. How We Use Your Information

We may use your information to:

Process and fulfill orders
Confirm and deliver purchases
Provide shipping and delivery updates
Process returns, refunds, and exchanges
Respond to customer questions and support requests
Manage customer accounts
Improve our website, products, and services
Maintain website security
Detect and prevent fraudulent or unauthorized activity
Maintain business and transaction records
Comply with applicable legal, tax, accounting, and regulatory requirements

We may also use your information for marketing communications where permitted by applicable law and where appropriate consent has been provided.

4. Payment Information

Payments made through Mameraa may be processed by third-party payment service providers.

Payment information may be collected and processed directly by the applicable payment provider. Mameraa does not intentionally store complete credit card or debit card information on its own servers when such information is processed by a third-party payment provider.

Third-party payment providers may have their own privacy policies and security practices.

5. Shipping and Delivery

To fulfill and deliver your order, we may share necessary information such as your name, mobile number, shipping address, and order details with our courier and logistics partners.

This information is provided only to the extent reasonably necessary to process and deliver your order and provide related services.

6. Sharing of Information

Mameraa does not sell or rent your personal information.

We may share necessary information with trusted service providers and business partners, including:

Payment service providers
Courier and logistics partners
Website hosting and technology providers
Analytics and website service providers
Customer support service providers
Professional advisers where necessary
Government authorities or law-enforcement agencies when required by applicable law

We aim to share only the information reasonably necessary for the relevant business or legal purpose.

7. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and enhance your shopping experience.

Some third-party services integrated with our website may also use cookies or similar technologies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.

8. Third-Party Services

Mameraa may use third-party services for purposes such as:

Payment processing
Shipping and order fulfillment
Website analytics
Website security
Customer communication
Marketing and advertising

These third-party providers may process information according to their own privacy policies and applicable laws.

We recommend reviewing the privacy policies of third-party services where appropriate.

9. Marketing Communications

Where permitted by applicable law, Mameraa may use your contact information to send promotional communications about our products, offers, or services.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us at:

info@mameraa.in

Even if you opt out of marketing communications, we may continue sending essential transactional communications, including order confirmations, payment notifications, shipping updates, delivery information, and return/refund updates.

10. Data Security

Mameraa takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Our website uses HTTPS/SSL technology to help protect information transmitted between your device and our website.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders and provide services
Maintain customer and transaction records
Process returns, refunds, and exchanges
Provide customer support
Meet legal, tax, accounting, and regulatory requirements
Prevent fraud and resolve disputes
Protect our legitimate business interests

When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal requirements.

12. Your Privacy Choices

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Withdraw consent where applicable
Opt out of promotional communications
Ask questions about how your personal information is handled

For privacy-related requests, please contact us at info@mameraa.in.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. External Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Mameraa is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

15. Changes to This Privacy Policy

Mameraa may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Mameraa
6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997
Customer Support Hours: Monday – Saturday, 09:00 AM – 05:00 PM

Contact Page: mameraa.in/pages/contact-us

Mameraa will make reasonable efforts to respond to privacy-related inquiries within a reasonable period.

Mameraa
Premium Saree Brand from Surat, Gujarat, India