• Privacy Policy

Privacy Policy

Last Updated: September 2026

At Mameraa (accessible via mameraa.in), one of our top priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of personal information that is collected, recorded, and processed by Mameraa, and how we protect and utilize that data in accordance with Indian information technology regulations and international data standards.

If you have questions or require more information about our Privacy Policy, please contact our support team.

1. Information We Collect

When you visit, browse, or make a purchase on our website, we collect information necessary to fulfill your orders, provide customer care, and optimize your browsing experience:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing address provided during order placement or contact inquiries.

  • Order & Transaction Data: Details regarding products viewed, items added to cart, purchase history, order value, and delivery tracking details.

  • Device & Technical Information: IP address, browser type, operating system, pages visited, time spent on pages, referral URLs, and standard web log details.

  • Payment Information: Online transactions are handled through our encrypted payment partner (Razorpay). We do not store, process, or view confidential payment credentials such as your debit/credit card numbers, CVV, net banking passwords, or UPI PINs.

2. How We Use Your Information

We use the collected information for lawful commercial purposes, including:

  • Processing, fulfilling, and dispatching your orders.

  • Communicating shipment tracking details, order updates, invoices, and delivery status via SMS, WhatsApp, and email.

  • Providing prompt customer service and responding to return/cancellation requests.

  • Preventing fraudulent transactions, duplicate orders, and unauthorized website access.

  • Complying with legal obligations, taxation, and regulatory requirements under Indian law.

3. Sharing Your Information

We strictly respect your privacy. We do not sell, rent, trade, or monetize your personal information to third parties. We only share essential details with authorized service providers who assist us in operating our platform:

  • Logistics & Courier Partners: Name, delivery address, and contact number are shared with our logistics partners (e.g., Blue Dart, Delhivery, DTDC, Xpressbees, India Post) strictly for order fulfillment.

  • Payment Gateways: Necessary transaction details are securely transmitted via encrypted channels to Razorpay to authorize payments.

  • Legal & Regulatory Authorities: We may disclose your information if required to do so by applicable law, court order, or government regulations, or to safeguard our legal rights and protect against fraudulent activity.

4. Cookies and Tracking Technologies

  • Mameraa uses cookies, log files, and similar tracking technologies to enhance your browsing experience, remember cart contents, and understand website traffic patterns.

  • You can choose to disable cookies through your individual browser settings. However, disabling certain cookies may affect key website features such as cart memory and checkout functionality.

5. Data Security & Storage

  • We implement robust security protocols, including 256-bit SSL (Secure Sockets Layer) encryption, to protect your personal details during transmission and storage.

  • While no method of electronic storage or transmission over the internet is 100% secure, we maintain strict commercial safeguards to ensure your information remains protected from unauthorized access, disclosure, or misuse.

6. Your Rights & Data Choices

Under applicable data protection guidelines, you have the following rights regarding your personal information:

  • Access & Review: You can request a summary of the personal data we hold about you.

  • Correction & Updates: You can request updates or corrections to any inaccurate personal information.

  • Opt-Out: You may opt out of receiving promotional emails or marketing messages at any time by clicking the unsubscribe link in our emails or contacting our support team.

  • Data Deletion: You can request the deletion of your account and personal details, subject to retention requirements for accounting, tax, or legal obligations.

7. Children's Privacy

Protecting children's privacy online is paramount. Mameraa does not knowingly collect personally identifiable information from children under the age of 18. If you believe your child has provided personal details on our site without parental consent, please contact us immediately so we can remove the data from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, or legal requirements. Any modifications will be posted directly on this page with an updated revision date.

9. Grievance Officer & Contact Information

For any questions, requests regarding your data, or privacy-related complaints, please reach out to our team:

  • Store / Entity Name: Mameraa

  • Grievance / Support Email: info@mameraa.in

  • Customer Helpline / WhatsApp: +91 9426009997

  • Support Timings: Monday to Saturday | 09:00 AM – 05:00 PM IST

  • Registered Address: 6009-6010, Avadh Textile Market, Opp. New Bombay Market, Sahara Darwaja Road, Surat, Gujarat - 395010, India