• Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Mameraa! We want you to be completely satisfied with your purchase. If you need to return an item, our policy provides a clear, fair, and transparent process compliant with standard consumer protection guidelines.

1. Return Window

  • 7-Day Return Period: You may request a return within 7 days from the date your order is marked as delivered by our courier partner.

  • Requests submitted after 7 days from the delivery date cannot be accepted for return or refund.

2. Item Condition & Eligibility Criteria

To be eligible for a return, the product must satisfy the following conditions:

  • Condition: Items must be in their original, unused, unstitched (if applicable), unworn, and unwashed condition.

  • Packaging & Tags: All original price tags, brand packaging, folded pleats, product labels, and any included accessories, free gifts, or unstitched blouse pieces must remain intact, attached, and undamaged.

  • Proof of Purchase: A valid Order ID or a copy of the tax invoice is strictly required to process all return and refund requests.

3. Non-Returnable Items

The following categories cannot be returned or refunded:

  • Items that have been altered, washed, stitched, or tailored.

  • Products returned with missing tags, damaged packaging, or signs of wear/perfume odor.

  • Items purchased on clearance or marked as non-returnable at checkout (unless received defective or damaged).

4. Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or you receive an incorrect product, please notify us within 24 to 48 hours of delivery.

  • Send clear photographs or an unboxing video showing the defect along with your Order ID to info@mameraa.in or message our WhatsApp support at +91 9426009997.

  • Once verified, we will arrange a free replacement or issue a full refund without any return pickup deductions.

5. How to Initiate a Return

  1. Submit a Request: Contact our support team via email at info@mameraa.in or WhatsApp at +91 9426009997 with your Order ID, clear pictures of the item, and the reason for the return.

  2. Return Authorization: Our support team will review your request within 24 to 48 business hours and provide return instructions.

  3. Reverse Pickup:

    • Where reverse pickup is serviceable, our courier partner will collect the parcel within 2 to 3 business days.

    • If reverse pickup is unavailable for your pin code, our team will guide you on self-shipping the product to our warehouse address.

6. Return Shipping Costs

  • Defective / Incorrect / Damaged Items: Mameraa covers 100% of the return shipping fee.

  • Customer Preference / Size / Mind Change: If reverse pickup is arranged by us, a standard flat fee (or actual reverse shipping fee) may apply, or customers may self-ship the item in its original packaging.

7. Inspection & Refund Process

  • Quality Check: Once your returned item arrives at our facility, it undergoes a mandatory quality check to verify tags and condition (typically within 2 business days).

  • Refund Method & Timelines:

    • Prepaid Orders (Cards, Net Banking, UPI): Refunds are processed back to the original payment method within 5 to 7 business days after successful inspection.

    • Cash on Delivery (COD) Orders: Refunds will be credited via direct Bank Transfer (NEFT/IMPS) or UPI to the bank account details provided by the customer within 3 to 5 business days.

  • Notifications: You will receive an automated email confirmation once the refund has been initiated.

8. Exchange Policy

  • If you wish to exchange an item for a different color, design, or size, please initiate a return request following the standard process and place a fresh order online, or contact our support team for an exchange request.

9. Contact Us

If you have any questions or need assistance with returns and refunds, please contact us:

  • Store Name: Mameraa

  • Email: info@mameraa.in

  • Phone / WhatsApp: +91 9426009997

  • Support Timings: Monday to Saturday | 09:00 AM – 05:00 PM IST

  • Physical / Return Address: 6009-6010, Avadh Textile Market, Opp. New Bombay Market, Sahara Darwaja Road, Surat, Gujarat - 395010, India