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Shipping & Return
Home / Return & Exchange Policy
Hassel-free return. Our only motto is make a happy customer.
In case if you do not like the product which you received from www.mameraa.in, you can send back the item you have purchased in its original condition and tags with the same package within 7 days.
1. We Don’t Accept Stitched Product.
2. Stitched Product Will Not Be Exchanged And Replaceable.
Colors and Description Disclaimer
While placing an order, customers are advised to keep in mind some minor variations in colors . Although extra attention is given to accurately reproducing colors as seen on your monitor, there may still be minor variations in the colors of the actual product due to the nature of fabric dyes. Variation may also be felt because of the different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of colors under different lights. A 10% variation in shade is considered normal.
Customers who prefer items with beaded embroidery and sequins must be aware that these shiny embellishments have a tendency to come off. Remember, even with the best handling and care, this problem cannot be avoided altogether. So, before ordering such an item, please keep these things in mind.
We are at your service, and it is our endeavor to provide you with the best sarees, salwar kameez, lehengas, and ethnic men’s wear that are in fashion. It is a privilege to have you as our customer!
Case 1: Damaged and defective goods received
- A complaint has to be made within 48 hours of receiving the goods.
- A complaint has to be made by email with the subject Complaint for Order Number and Product Code.
- A picture of the damaged part has to be sent via email for assurance.
Our team reviews it within 1 business day and offers you a solution as any one of the following:
a) Replace defective goods immediately, free of charge.
b) Offer you a credit note.
c) Refund the full amount instantly.
Restocking Fees
Restocking fee of the purchase price will not be charged.
Refunds
All refunds are governed by the return and exchange policy.
- The refund amount is a mutually agreed-upon settlement for some mistakes that might occur in any order. The refund amount cannot exceed the value of the product in lieu of which the refund is being discussed.
Process for Refund
- mameraa.in immediately gives a credit note for mutually agreed refund amounts, followed by an actual money refund or store credit.
- STORE CREDIT is the only way to get a refund when such settlements are less than 12 times the value of the product. STORE CREDIT can be instantly used on the next purchase and can be applied to all orders, irrespective of any concurrent promotional offer. If you are not willing to take STORE CREDIT, you can ask for a money refund via email.
- A money refund is the actual return of the agreed refund amount back to the credit card used in making the payment.
- A refund will be made in the same form in which payment was made within 7–10 working days.
If you have any further questions about our Return and Refund policy please reach out to our customer support team at
Call us: +91 76002 86142
Email: help.mameraa@gmail.com
Address: Avadh Textile Market, Sahara Darwaja Road, Opp of New Bombay Market, Surat, Gujarat, 395010
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