Terms & Conditions

Effective Date: 01/01/2024
Last Updated: 09/08/2026

Welcome to Mameraa. These Terms & Conditions govern your use of our website, mameraa.in, and your purchase of products from Mameraa.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Mameraa

Business Name: Mameraa
Legal Entity: Sole Proprietorship
Owner: Kinjal Nilesh Asodariya
GSTIN: 24DURPA2143C1Z4

Business Address:
6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

2. Use of Our Website

You may use Mameraa's website for lawful purposes only.

You agree not to:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to the website or its systems.
Interfere with website security or functionality.
Copy, reproduce, modify, or distribute website content without permission.
Use website information to mislead other customers.
Submit false, inaccurate, or misleading information.

Mameraa reserves the right to restrict or terminate access to the website where necessary to protect the website, customers, or business.

3. Product Information

We make reasonable efforts to provide accurate information about our products, including:

Product descriptions
Images
Colors
Materials or fabric details
Sizes and dimensions
Prices
Availability

Product colors may appear slightly different depending on the customer's device, screen settings, lighting, or photography conditions.

Minor variations in textile appearance, texture, weave, print, or finish may occur due to the nature of textile products and manufacturing processes.

4. Product Availability

All products are subject to availability.

We may update product availability at any time without prior notice.

If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate resolution, which may include a refund or an alternative product where applicable.

5. Pricing

Prices displayed on Mameraa are listed in Indian Rupees (INR) unless otherwise stated.

We make reasonable efforts to ensure that product prices are accurate. However, if an obvious pricing or listing error occurs, we reserve the right to review the order and contact the customer before fulfillment.

Applicable taxes, discounts, and other charges, if any, will be displayed during the purchasing process.

6. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or mobile number provided by you.

An order may be cancelled or declined in circumstances including:

Product unavailability
Suspected fraudulent activity
Incorrect pricing or product information
Incorrect or incomplete customer information
Delivery serviceability limitations
Other legitimate operational or legal reasons

If an order is cancelled after payment has been received, an applicable refund will be processed according to our refund procedures.

7. Customer Information

Customers are responsible for providing accurate information when placing an order.

This includes:

Full name
Mobile number
Email address
Complete shipping address
PIN code
Any other information required for delivery

Mameraa is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

8. Payment

Payments may be processed through authorized third-party payment service providers.

Customers agree to provide accurate payment and billing information when placing an order.

Mameraa does not intentionally store complete payment card credentials on its own servers when such information is processed by a third-party payment provider.

9. Shipping and Delivery

Mameraa currently ships across India, subject to courier serviceability.

Standard Shipping: Free

Order Cut-Off: 2:00 PM IST

Handling Time: 0–1 business day

Transit Time: 4–6 business days

Estimated Total Delivery: 4–7 business days

Orders are generally processed Monday through Saturday, excluding applicable public holidays or business closures.

Delivery dates are estimates and may vary due to courier delays, weather, public holidays, remote locations, transportation disruptions, or other circumstances beyond our reasonable control.

For complete information, please refer to our Shipping Policy.

10. Returns, Refunds and Exchanges

Eligible products may be returned within 7 days of delivery, subject to the conditions stated in our Refund & Return Policy.

Mameraa provides free return pickup for eligible returns.

Products must generally be unused and returned with original tags, packaging, accessories, and other included items.

For complete terms, please refer to our Refund & Return Policy.

11. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Mameraa as soon as possible after delivery.

We may request photographs or videos to verify the issue.

After verification, an appropriate resolution may be provided in accordance with our Refund & Return Policy.

12. Intellectual Property

All content available on the Mameraa website, including but not limited to:

Brand name
Logo
Product images
Photographs
Graphics
Text
Product descriptions
Website design
Layout
Videos
Original marketing material

is owned by or used by Mameraa with appropriate rights or authorization, unless otherwise stated.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.

13. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, logistics services, social media platforms, or other external services.

Mameraa does not control third-party websites and is not responsible for their content, availability, security, or policies.

Your use of third-party services may be subject to their respective terms and policies.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Website availability may be affected by:

Maintenance
Technical problems
Server issues
Security incidents
Network interruptions
Events beyond our reasonable control

We may temporarily modify, suspend, or discontinue portions of the website when necessary.

15. Limitation of Liability

To the extent permitted by applicable law, Mameraa will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or customer right that cannot legally be excluded or limited under applicable law.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy for complete details.

17. Changes to These Terms

Mameraa may update these Terms & Conditions from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of the website after an update means you acknowledge the updated Terms & Conditions.

18. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes relating to these Terms & Conditions or transactions with Mameraa shall be subject to the jurisdiction of the appropriate courts in Surat, Gujarat, India, to the extent permitted by applicable law.

19. Contact Us

For questions regarding these Terms & Conditions, orders, products, or our services, please contact:

Mameraa
6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

Customer Support Hours:
Monday – Saturday: 09:00 AM – 05:00 PM

Contact Page: mameraa.in/pages/contact-us

Mameraa
Premium Saree Brand from Surat, Gujarat, India