• Refund & Return Policy

Refund & Return Policy

Refund & Return Policy

Effective Date: 01/01/2024
Last Updated: 09/08/2026

At Mameraa, we want you to be completely satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return within 7 days of delivery.

We provide free return pickup for eligible returns across India.

1. Return Eligibility

A product is eligible for return when:

  • The return request is submitted within 7 days of delivery.

  • The product is unused and in its original condition.

  • Original tags, packaging, accessories, and other included items are intact.

  • The product has not been washed, altered, damaged, or used.

  • The product is returned in the same condition in which it was delivered.

Products that do not meet these conditions may be rejected after inspection.

2. Free Return Pickup

Mameraa provides free return pickup for eligible return requests.

Customers will not be charged a return shipping fee when the return is approved under this policy.

Return pickup availability may depend on courier serviceability at the customer's address. If a pickup cannot be arranged at a particular location, Mameraa will provide appropriate return instructions.

3. How to Request a Return

To request a return, contact our customer support team within 7 days of receiving your order.

Please provide:

  • Order number

  • Customer name

  • Reason for return

  • Relevant product details

  • Photos or videos where required

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

Our support team will provide the next steps after reviewing the request.

4. Damaged, Defective, or Incorrect Product

If you receive a product that is:

  • Damaged

  • Defective

  • Different from the product ordered

  • Missing an essential item or accessory

please contact us as soon as possible after delivery.

We may request clear photographs or videos of the product and packaging to verify the issue.

For an approved damaged, defective, or incorrect-product claim, Mameraa will arrange an appropriate resolution, which may include a replacement or refund.

5. Return Inspection

Once the returned product reaches us, it may be inspected to confirm that it meets the return conditions.

The return will be approved if the product is eligible and is received in the required condition.

If the returned product does not meet the eligibility requirements, the return may be rejected and the product may be sent back to the customer.

6. Refunds

After the returned product has been received and successfully inspected, an approved refund will be processed within 7 business days.

The refund will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or bank.

7. Exchange

Customers who wish to exchange an eligible product may contact us within 7 days of delivery.

Exchange requests are subject to product availability and the applicable return conditions.

If the requested replacement product is unavailable, the customer may be offered a refund where applicable.

8. Non-Returnable Products

The following products may not be eligible for return:

  • Products that have been used, washed, altered, or damaged after delivery

  • Products without original tags or packaging

  • Products missing included accessories

  • Customized or personalized products, where applicable

  • Products damaged due to improper handling or care by the customer

Any product-specific return restrictions, if applicable, will be communicated to the customer before or at the time of purchase.

9. Cancellation Before Shipment

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

Cancellation requests are subject to the order's processing and shipment status. Once an order has been shipped, it may no longer be possible to cancel it before delivery; in such cases, the applicable return process may be followed.

10. Refund for Undeliverable Orders

If an order cannot be delivered because of an issue attributable to the courier service or another circumstance outside the customer's control, Mameraa will review the situation and provide an appropriate resolution.

If an order is returned to Mameraa because of an incorrect or incomplete address, repeated delivery failure, or customer refusal, additional conditions may apply depending on the circumstances.

11. Return Fraud and Abuse

Mameraa reserves the right to review return requests to prevent fraudulent or abusive activity.

Repeated, suspicious, or fraudulent return requests may be subject to additional verification or may be declined where permitted by applicable law.

12. Contact Us

For return, refund, exchange, or order-related assistance, please contact:

Mameraa
6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

Customer Support Hours:
Monday – Saturday: 09:00 AM – 05:00 PM

Contact Page: mameraa.in/pages/contact-us

Mameraa
Premium Saree Brand from Surat, Gujarat, India