Frequently Asked Questions (FAQ)

Last Updated: 09/08/2026

Welcome to the Mameraa FAQ section. Below you will find answers to common questions about our products, orders, shipping, returns, refunds, payments, and customer support.

1. What is Mameraa?

Mameraa is a premium saree brand based in Surat, Gujarat, India. We offer a range of sarees and Indian ethnic fashion products through our online store.

2. Where is Mameraa located?

Our business address is:

6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India

3. Do you ship across India?

Yes. Mameraa currently ships to destinations across India, subject to courier serviceability.

4. Is shipping free?

Yes. Mameraa currently offers free standard shipping across India.

5. How long does delivery take?

Our standard estimated delivery time is 4–7 business days.

The estimated transit time is generally 4–6 business days, with handling of 0–1 business day.

Actual delivery time may vary depending on the destination, courier serviceability, weather, holidays, and other circumstances beyond our control.

6. What is the order cut-off time?

Our standard order cut-off time is 2:00 PM IST.

Orders placed before 2:00 PM on a business day are generally processed the same business day. Orders placed after 2:00 PM are generally processed on the next business day.

7. On which days are orders processed?

Orders are generally processed Monday through Saturday, excluding applicable public holidays or business closures.

8. How can I track my order?

Once your order has been shipped, tracking information may be provided through the contact details associated with your order.

Depending on the courier service, tracking updates may be provided through email, SMS, WhatsApp, or another available communication method.

9. Can I return my order?

Yes. Eligible products can generally be returned within 7 days of delivery, subject to our Refund & Return Policy.

The product must generally be unused and returned with its original tags, packaging, accessories, and other included items.

10. Is return pickup free?

Yes. Mameraa provides free return pickup for eligible returns.

If courier pickup is unavailable at a particular location, our customer support team will provide appropriate return instructions.

11. How do I request a return?

Order number
Customer name
Reason for return
Relevant product details
Photos or videos where required

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

12. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos to verify the issue. After verification, an appropriate resolution, such as a replacement or refund, may be provided according to our Refund & Return Policy.

13. How long does a refund take?

Once an eligible returned product has been received and successfully inspected, an approved refund will generally be processed within 7 business days.

The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

14. Can I exchange a product?

Yes. Eligible products may be exchanged within 7 days of delivery, subject to the applicable return conditions and product availability.

If the requested replacement is unavailable, an applicable refund may be offered.

15. Can I cancel my order?

You can request cancellation before the order has been shipped.

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

Once an order has been shipped, cancellation may no longer be possible. In such cases, eligible products may be returned after delivery under our Refund & Return Policy.

16. What payment methods are available?

Mameraa may offer online payment methods through authorized payment service providers.

Available payment options are displayed during checkout and may vary depending on the payment provider and order.

17. Are my payment details secure?

Payments may be processed through authorized third-party payment providers.

Our website uses HTTPS/SSL technology to help protect information transmitted between your device and our website.

18. What happens if I enter the wrong delivery address?

Please contact us as soon as possible if you notice an incorrect shipping address.

If the order has already been shipped, changing the delivery address may not always be possible.

Customers are responsible for providing accurate delivery information during checkout.

19. What happens if my order cannot be delivered?

If a courier is unable to deliver an order because of an incorrect or incomplete address, repeated failed delivery attempts, customer unavailability, or another delivery issue, the shipment may be returned to Mameraa.

Our team may contact the customer where appropriate to determine the next steps.

20. Can product colors look different from the website?

Yes. Product colors may appear slightly different depending on your device, display settings, lighting conditions, and photography.

We make reasonable efforts to provide accurate product images and descriptions.

21. Do sarees have natural variations?

Some textile products may have minor variations in texture, weave, print, color, or finish due to the nature of textile materials and manufacturing processes.

Such variations do not necessarily indicate a defect.

22. How can I contact Mameraa?

You can contact our customer support team through:

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

Customer Support Hours:
Monday – Saturday
09:00 AM – 05:00 PM IST

23. What is Mameraa's business registration information?

Business Name: Mameraa
Legal Entity: Sole Proprietorship
Owner: Kinjal Nilesh Asodariya
GSTIN: 24DURPA2143C1Z4

Business Address:
6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India

24. Where can I find your policies?

Our website provides separate pages containing information about:

Privacy Policy
Terms & Conditions
Shipping Policy
Refund & Return Policy
Cancellation Policy
Business Information
Contact Information

We recommend reviewing the relevant policy before placing an order.

Still Have Questions?

If you cannot find the answer to your question, please contact our customer support team.

Mameraa
Premium Saree Brand from Surat, Gujarat, India

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997
Support Hours: Monday – Saturday, 09:00 AM – 05:00 PM IST

Business Address:
6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India