• Exchange Policy

Exchange Policy

Exchange Policy

Effective Date: 01/01/2024
Last Updated: 09/08/2026

At Mameraa, we want our customers to be satisfied with their purchases. If you would like to exchange an eligible product, you may request an exchange within 7 days of delivery, subject to the conditions below.

1. Exchange Eligibility

To be eligible for an exchange:

  • The exchange request must be submitted within 7 days of delivery.

  • The product must be unused and in its original condition.

  • Original tags and packaging must be intact.

  • All accessories or items included with the product must be returned.

  • The product must not have been washed, altered, damaged, or used.

Products that do not meet these conditions may not be accepted for exchange.

2. Free Exchange Pickup

Mameraa provides free return pickup for eligible exchange requests.

Customers will not be charged a standard return shipping fee for an approved eligible exchange.

Pickup availability depends on courier serviceability at the customer's location.

3. How to Request an Exchange

To request an exchange, contact us within 7 days of receiving your order.

Please provide:

  • Order number

  • Customer name

  • Product details

  • Reason for exchange

  • Preferred replacement product/variant, where applicable

  • Photos or videos if requested by our support team

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

4. Exchange Availability

An exchange is subject to the availability of the requested replacement product.

If the requested product or variant is unavailable, Mameraa may offer:

  • Another available product or variant, or

  • A refund where applicable.

5. Price Difference

If the replacement product has a different price, the applicable price difference may need to be settled before the exchange is completed.

If the replacement product has a lower price, the applicable difference may be refunded according to our refund process.

6. Exchange for Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or videos to verify the issue.

After verification, Mameraa may provide a replacement or another appropriate resolution.

7. Exchange Inspection

After the returned product is received, it may be inspected to verify its condition and eligibility.

If the product meets the exchange requirements, the replacement process will be initiated.

If the returned product does not meet the applicable conditions, the exchange may be rejected.

8. Non-Exchangeable Products

An exchange may not be available for:

  • Products that have been used or washed

  • Products that have been altered or damaged after delivery

  • Products without original tags or packaging

  • Products with missing accessories

  • Customized or personalized products, where applicable

  • Products damaged due to improper handling or care by the customer

Any product-specific restrictions will be communicated where applicable.

9. Exchange Processing

Once the returned product has been received and approved after inspection, Mameraa will process the replacement order.

Delivery of the replacement product will follow the applicable shipping and delivery timeframe.

10. Cancellation Instead of Exchange

If you change your mind after requesting an exchange and the replacement has not yet been processed, contact our customer support team as soon as possible.

Where an exchange cannot be cancelled or modified, the applicable return and refund conditions may apply.

11. Contact Us

For exchange-related assistance, please contact:

Mameraa
6009–6010, Avadh Textile Market,
Opp. New Bombay Market, Sahara Darwaja Road,
Surat, Gujarat – 395010, India

Email: info@mameraa.in
Phone/WhatsApp: +91 9426009997

Customer Support Hours:
Monday – Saturday: 09:00 AM – 05:00 PM IST

Contact Page: mameraa.in/pages/contact-us

Mameraa
Premium Saree Brand from Surat, Gujarat, India